Monday, February 19, 2007

Sony Customer Service

I just have to take a second to rant on Sony customer service. Over the summer I purchased the Sony Light Blue Earphones, model number MDREX51LP. This is the second pair of these that I have purchased. For $40 they have decent sound and are comfortable for extended listening. However, they only last about six months before they stop working. This being the second time buying the earphones I decided to purchase the optional $10.99 two year replacement warranty.

When I called up the number listed on the warranty I was told that they don’t cover the product for the first year and so they would transfer me to Sony technical support. Sony technical support told me that they only cover the earphones for 90 days and I should call a different extended warranty number which just happened to be disconnected. Now I’ve called the original support number and the Sony number twice and spent 30 minutes on hold each time I’ve called. At this point I’d rather just go buy a new pair of earphones but I’m too stubborn to let them keep my $10.99. Thanks for nothing Sony. Can I have two hours of my life back?

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